Payments & Refunds Policy

Payment Policy

Last Updated on: 19th December, 2025

This Payment Policy outlines the payment methods available on our website, the security features applicable to each method, procedures for cancelling recurring payments, applicable user fees, chargeback options, dispute resolution mechanisms, and contact details of relevant payment service providers, in compliance with applicable laws including the Consumer Protection (E-Commerce) Rules, 2020.

1. Accepted Payment Methods

We offer the following payment methods on our website:

    • Credit Cards (Visa, MasterCard, RuPay)
    • Debit Cards (Visa, MasterCard, RuPay)
    • Net Banking (supported banks as displayed at checkout)
    • UPI (Google Pay, PhonePe, Paytm, BHIM, and other UPI-enabled apps)
    • Wallets (as available at checkout)
    • Other Methods* (EMI, Buy Now Pay Later, etc., if enabled and shown at checkout)

The availability of payment methods may vary based on user location, order value, or regulatory requirements.

2. Security Features of Payment Methods

We implement industry-standard payment security measures, including:

    • SSL Encryption: All transactions are protected using Secure Socket Layer (SSL) technology.
    • PCI-DSS Compliance: Card payments are processed through PCI-DSS compliant payment gateways.
    • Two-Factor Authentication (2FA): Card and UPI transactions may require OTP or app-based authentication as mandated by RBI.
    • Tokenization: Card details may be tokenized as per regulatory guidelines to enhance security.
    • Fraud Monitoring: Transactions are continuously monitored to detect and prevent unauthorized activity.

Note: We do not store complete card details on our servers.

3. Recurring Payments & Cancellation Procedure

Certain products or services may be offered on a subscription or recurring payment basis.

3.1 Authorization

By opting for recurring payments, you authorize us and our payment service provider to automatically charge your selected payment method at the agreed frequency.

3.2 Cancellation / Deactivation

You may cancel recurring payments through any of the following methods:

Logging into your account and navigating to Account Settings > Subscriptions

Using the cancellation option provided by the payment service provider (e-mandate / UPI AutoPay)

Contacting our customer support team

Cancellation requests must be made at least 5 days prior to the next billing cycle to avoid charges.

4. User Fees & Charges

We do not charge any additional fees for standard payment methods unless explicitly stated at checkout.

Any convenience fees, processing fees, or EMI charges (if applicable) will be clearly disclosed before payment confirmation.

Banks or payment service providers may levy additional charges (such as EMI interest or wallet fees) as per their own terms and conditions.

5. Chargebacks, Refunds & Dispute Resolution

5.1 Chargebacks

Users may initiate a chargeback through their bank or card issuer in cases of:

    • Unauthorized transactions
    • Duplicate payments
    • Non-receipt of products or services (subject to verification)

Chargebacks are governed by the rules of the respective bank, card network, or payment service provider.

5.2 Refunds

Approved refunds will be processed to the original payment method.

Refund timelines generally range from 5–10 business days, depending on the payment method and banking partner.

6. Payment Service Providers

Payments on our website are processed through authorized third-party payment gateways, including but not limited to:

    • Razorpay
    • PayU

These service providers process payments in accordance with applicable laws and their respective privacy and security policies.

7. Payment Gateway Support & Customer Redirection

For payment-related issues such as transaction status, failed payments, chargebacks, or gateway-specific grievances, users may also directly contact the respective payment service providers using the official support channels listed below:

Razorpay Support

For Razorpay transaction support or grievances, please visit:

👉 https://razorpay.com/support/

Customers may be redirected to the above page for gateway-specific assistance.

PayU Support

To check PayU transaction status or raise complaints/grievances:

Help Center: https://help.payu.in/knowledge-center/buyer-care

Email: wecare@payufin.com

Customer Care Number: 080-6908-1112

Resolution timelines and processes are governed by the respective payment service provider’s policies.

8. Contact Information

For payment-related queries, disputes, or assistance, you may contact:

Customer Support / Grievance Officer

Name: Tarun

Email: grievance@molecularcompany.com

Address:

4th Floor, Lakshmi Prasad Ashrayam,

Road No. 38, Plot No. 194,

Ayyappa Society, Madhapur,

Hyderabad, Telangana – 500081

9. Policy Updates

We reserve the right to update or modify this Payment Policy at any time.

Any changes will be posted on this page and will be effective immediately upon publication.